Delivery
Included in every figure we quote, to any street address in the European Union, with no minimum and no threshold to reach.
Last reviewed 11 September 2026
What it costs
Nothing on top. The figure in your reply is the figure the courier collects, and carriage is already inside it. That holds whether the box contains one peeler or a full set of pans — weight, bulk and order value change nothing, because there is no threshold and no surcharge anywhere in the pricing.
How long it takes
| Destination | Working days after you confirm |
|---|---|
| Mainland Spain | 1 to 2 |
| Portugal, France | 2 to 3 |
| Germany, Italy, Netherlands, Belgium, Austria | 3 to 4 |
| Rest of the EU mainland | 4 to 6 |
| Balearic Islands | 3 to 5 |
| Canary Islands, Ceuta, Melilla | Not served — see below |
The clock starts when you reply to accept the figure, not when you first send the enquiry. Boxes confirmed after 2pm CET are handed over the following working day.
Where we do not deliver
The Canary Islands, Ceuta and Melilla sit outside the EU customs union for VAT purposes. Sending there means import paperwork and charges we cannot fold into a single door figure, so we do not quote for those addresses rather than surprise you at the door. The same applies to addresses outside the EU entirely.
On the delivery day
You get a tracking reference by email when the box is handed over, and the carrier contacts you on the day with a window. Someone needs to be there with the cash, because the driver cannot leave a box that has not been paid for.
Open the box on the doorstep while the driver waits. This is the point to check that what is inside matches what you agreed — it is much simpler to refuse a delivery than to arrange a return afterwards.
If nobody is home
The carrier tries twice on consecutive working days and leaves a card each time. After the second attempt the box waits at the local depot for five working days, and you can collect it there with the cash instead. If it is still unclaimed after that, it comes back to us and the order simply closes. Nothing is charged for a failed delivery.
Damaged or wrong on arrival
Refuse it at the door. That costs you nothing, since you have not paid, and it saves the return trip entirely. If you only notice once the driver has gone, the returns page covers what happens next — a fault or a picking error on our side means we pay the carriage both ways.
The driver carries no card reader. Cash is the only method at the door, so please have the exact figure ready. Drivers carry very little float and cannot make change for large notes.
Questions about a box already moving
Email support@syphrix.com with the reference from your confirmation. Tracking updates come from the carrier, so we can see exactly what you can see, but we can chase a box that has stopped moving.