Privacy
What we hold, why we hold it, and how long it stays. There is no account system here, so the answer is shorter than most.
Last updated 11 September 2026
Who is responsible
FLOFUM, S.L.Calle Parcerisa 13, Local 1
08014 Barcelona, Spain
CIF B75621250
support@syphrix.com
FLOFUM, S.L. is the data controller for everything described here, under the General Data Protection Regulation (EU) 2016/679 and Spanish Organic Law 3/2018 on data protection and digital rights.
What we collect
| Data | Why | Legal basis |
|---|---|---|
| Name | So the courier can ask for someone at the door | Contract |
| Email address | To send the price, the confirmation and the tracking | Contract |
| Delivery address | To get the box to the right door | Contract |
| Phone number | Passed to the carrier for the delivery window. Optional | Contract |
| What you ordered and what it cost | Invoicing, returns, the guarantee | Legal obligation |
That is the entire list. There is no password because there is no login, no card number because nothing is paid online, and no date of birth, marketing profile or purchase-history scoring because none of it is any of our business.
How long it is kept
An enquiry that does not become an order is deleted after ninety days. An order is kept for the thirty-day return window, then the two-year guarantee period, and then for as long as Spanish commercial and tax law requires invoices to exist — six years under the Commercial Code, four for tax purposes. After that it goes.
Who else sees it
The carrier gets your name, address and phone number, because a box cannot be delivered without them. Our accountant sees invoices, because Spanish tax law requires it. The company hosting this website stores the email your enquiry arrives in.
Nobody else. Your details are not sold, rented, traded or passed to any advertising network, and nothing here is transferred outside the European Economic Area.
Your rights
Under the GDPR you may ask for a copy of what we hold, have it corrected, have it deleted where no legal duty requires us to keep it, restrict or object to how it is used, or receive it in a portable format. Email support@syphrix.com and you get an answer within one month, free of charge.
If you are not satisfied you can complain to the Spanish supervisory authority, the Agencia Española de Protección de Datos, at C/ Jorge Juan 6, 28001 Madrid, or through www.aepd.es.
Automated decisions
There are none. A person reads every enquiry and writes every reply. Nothing here profiles you, scores you or decides anything about you automatically.
Cookies
This site sets no tracking or advertising cookies at all. The detail is on the cookies page.
Changes
If this page changes, the date at the top changes with it. Anyone with an order in progress at the time is told by email rather than expected to notice.